Community Policing.


Community policing is about identifying and addressing problems in a community before they escalate into serious conflict or criminal activity. By working proactively with communities to identify and solve problems, police can prevent crime and help create safe and secure environments. Our community policing intervention promotes this partnership-based approach to policing, which is an essential aid for building trust between citizens and the police, and for countering perceptions of marginalisation. 

Our Community Policing intervention has been running since 2013. The initial focus was on establishing a community policing service within the refugee camps at Azraq and Za’atari. We trained 90 Community Police officers, 83 Community Police Assistants, and five trainers in community policing. We built and equipped six police stations and two mobile police stations to increase the accessibility and visibility of the Community Police. We also increased the radio coverage in Za’atari and Azraq to 100%, from 20% and 40%, respectively. In an independent survey carried out by UNHCR in late 2015, 70% of inhabitants in Azraq refugee camp rated the Community Police as the most trusted feedback and complaint channel in the event of a problem.

Having helped the Syrian Refugee Affairs Directorate to confidently and sustainably maintain a community policing service in both camps, our focus is now on supporting the Public Security Directorate (PSD) to expand the integration of community policing across the entire policing service. We are training policing trainers to increase the capacity of the PSD to train its own officers in the practices and procedures of Community Policing. As part of a broader initiative led by the UK Home Office, we are also supporting existing PSD trainers to train recruits more effectively by introducing them to a new range of facilitative learning methodologies and to new content on the ethos of community policing and communication skills.

Lastly, we are providing the PSD with logistical support to help the Community Police to welcome and process visitors according to best practices and conduct effective community outreach. This logistical support includes the refurbishment of a number of police stations and the building of reception areas to make the stations more customer friendly.