Year in Review: Critical Incident Response

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Over the last year, our Critical Incident Response support has built on the foundations of previous UKPST support to the Gendarmerie. Past learning has been consolidated and we have worked towards ensuring a sustainable model of UK assistance to Jordan. New elements have been introduced, notably the Jordanian Decision Making Model, which is at the core of our efforts to enhance the structures and processes that are in place for the command and control of critical incidents.

Established in 2016/17, the Gendarmerie’s Tactical Response Training Team was expanded this year from 12 members to 18 members by means of a Training of Trainers course. UKPST Police Advisors supported this team throughout the year by coaching and mentoring each trainer as the team delivered four Tactical Response Training courses. A total of 110 Rapid Response Unit members were trained over the duration of these sessions. The UKPST also provided two enhanced pistol skill courses for the training team members.

To further the ability of the Tactical Response Training Team to deliver courses that simulate real-world scenarios, the UKPST refurbished and refitted a training building at the Gendarmerie facility at Swaga. The building functions as a venue for practicing tactical entry and search drills and is equipped with CCTV cameras throughout so that the training team can observe the drills in real-time, and evaluate and debrief recorded drills with their students. 

Complementary to the tactical response training, a number of courses were held on the command of tactical operations. UKPST Police Advisors facilitated two workshops for 22 strategic and operational commanders to discuss the overarching legislation, codes and policies related to critical incident response; the structures and practices of effective command and control; and the fusion of tactics. A further 49 tactical commanders attended seven workshops of this nature, and the UKPST qualified two trainers to independently teach the Bronze level Tactical Operations Command course to their colleagues.           

A central feature of the course, and all elements of our Critical Incident Response component, is the Jordanian Decision-Making Model. This is a tool that commanders can draw upon to make effective and auditable decisions when responding to critical incidents, and during the performance of daily duties alike. As with the rest of the course, the Decision-Making model is based on the latest UK and international best practice and learning, but is tailored to the specific needs and challenges of carrying out operations in Jordan.

When participants were asked to identify the most important piece of information or skill they learnt on the Bronze command course, one participant said: “By adhering to the principles of the decision making model, I will have a comprehensive plan that takes into consideration all issues to make me a successful commander, make the right decision, at the right time, and achieve the Gendarmerie’s goals and objectives.” 

Lastly, 163 first responders from the Gendarmerie attended 11 workshops on the best practices for staying safe when encountering a Deadly Determined Attack while off-duty. In these ‘Stay Safe’ workshops the principles of the Jordanian Decision Making Model were applied by participants to open up discussion on how off-duty officers can respond to such attacks in way that both keeps themselves safe and enables them to protect innocent civilians and support responding units.

At the end of each training workshop, participants were asked whether the training met their learning needs and whether it was as relevant to their work. After collating the feedback for all courses, 96% of respondents agreed with each statement. As we enter the new financial year, we hope to continue providing meaningful and impactful training that contributes to Jordan’s safety and security.